WakuWaku (hereinafter referred to as “the Company”) establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Service”).
Personal information
“Personal information” refers to “personal information” as defined in the Personal Information Protection Law, and refers to information related to a living individual, including the name, date of birth, address, phone number, contact details, or any other descriptions that can identify a specific individual. It also includes data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual such as the health insurance policy number (personally identifiable information).
Collecting Personal Information
The Company may ask for personal information such as your name, date of birth, address, phone number, and email address when users make inquiries. In addition, the Company may collect transaction records and payment information, including users’ personal information, made between users and business partners, from our partners (including information providers, advertisers, and advertisement distributors, hereinafter referred to as “partners”).
Purpose of Collecting and Using Personal Information
The purposes for which the Company collects and uses personal information are as follows:
- To provide and operate our services
- To respond to inquiries from users (including verifying the identity of the user)
- To send emails about new features, updates, campaigns, and other services offered by the Company that users are using
- To contact users when necessary for maintenance or important notifications
- To identify users who violate the terms of use or attempt to use the service for fraudulent or unfair purposes and refuse their use
- To allow users to view, modify, or delete their own registration information or view their usage status
- To charge users for paid services
- For purposes incidental to the above purposes
Changes to the Purpose of Use
The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose is related to the original purpose. In the event of a change in the purpose of use, the Company will notify the user of the new purpose or publicly announce it on this website.
Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases, or where permitted by the Personal Information Protection Law or other laws:
- When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the person’s consent
- When it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the person’s consent
- When it is necessary to cooperate with national institutions, local public bodies, or their agents in executing the law, and obtaining the person’s consent may hinder the execution of such duties
- When the following matters are notified or publicly announced in advance, and the Company has reported the provision of personal information to the Personal Information Protection Commission:
- The inclusion of third-party provision in the purpose of use
- Items of data to be provided to third parties
- The method of providing data to third parties
- The suspension of third-party provision of personal information upon request of the user
- The method of receiving such requests from users
Notwithstanding the provisions of the preceding paragraph, the following cases do not constitute third-party provision:
- When the Company outsources all or part of the handling of personal information to the extent necessary to achieve the purpose of use
- When personal information is provided as part of a business succession due to a merger or other reasons
- When personal information is used jointly with specific individuals, and the user has been notified in advance or made aware of the items of personal information, the scope of joint users, the purpose of use by those joint users, and the name or title of the person responsible for managing the personal information
Disclosure of Personal Information
When the Company receives a request from a user to disclose personal information, it will disclose the information to the user without delay. However, if any of the following apply, the Company may withhold all or part of the information, and if it decides not to disclose, it will notify the user without delay. A fee of 1,000 yen will be charged for each request for disclosure of personal information.
- If there is a risk of harming the life, body, property, or other rights and interests of the user or a third party
- If it significantly hinders the proper execution of the Company’s business
- If it violates other laws
Notwithstanding the provisions of the preceding paragraph, in principle, the Company will not disclose information other than personal information, such as history and characteristic information.
Correction and Deletion of Personal Information
If a user believes that the personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete (hereinafter referred to as “correction, etc.”) the personal information through the procedures specified by the Company.
If the Company determines that it is necessary to respond to such a request, it will promptly make the correction, etc. The Company will notify the user of any correction or the decision not to make such correction without delay.
Suspension of Use of Personal Information, etc.
If the Company receives a request from a user to suspend or delete the use of personal information (hereinafter referred to as “suspension of use, etc.”) due to handling beyond the scope of the purpose of use or because it was obtained by fraudulent means, the Company will promptly conduct the necessary investigation. Based on the results of the investigation, if the request is deemed necessary, the Company will promptly suspend the use of personal information.
If the Company decides not to suspend the use of personal information, it will notify the user without delay.
Changes to Privacy Policy
The contents of this Policy may be changed without notifying the user, except for matters otherwise stipulated by law or this Policy. Unless otherwise specified by the Company, the revised Privacy Policy will take effect when posted on this website.
For inquiries regarding this Policy, please contact the following:
WakuWaku
Representative: Kazumi Yoshida
Email: ykazumi77@gmail.com